Providing the best customer service is our priority. We respect your time and ours. There are
policies at Point Clear Studio that need to be followed in order to have a satisfactory experience
every time. We appreciate your understanding.
A $50 deposit is required upon booking any initial permanent makeup and medical
micropigmentation services as well as for injectable procedures. This policy is to ensure that
you are serious about scheduling your appointment. The deposit will be deducted from the
total cost of your treatment. We require 48 hours’ notice if you decide to cancel or reschedule
your appointment. In failure to do so, you will be charged a cancellation fee that is equal to
your deposit.
If you are more than 15 minutes late to your appointment in most cases, your appointment will
need to be rescheduled. This is in effort to prevent unfair delays to additional clients. Please
plan accordingly, as you will be considered a late cancellation and will be charged the full
cancellation fee. In special cases, and when our schedule will allow, we may be able to
accommodate the appointment. This will be at our discretion and only with advance
notification of late arrival.
We do not provide refunds for any reason as this is an elective service. We ask that you be
respectful to our staff. We have the right to terminate any existing client at any time without a
refund.
If you have previously had permanent makeup done by another artist and fail to notify us in
advance before making an appointment, we reserve the right to refuse service. We also require
a clear picture of the previous permeant makeup treated area prior to your appointment or an
in office consulation.
Healed results will vary with each individual client. No guarantee will be made, and additional
sessions may be required to obtain optimal results. Although we give our best efforts to provide
you with quality service, many factors can result in a less than desired outcome as each client
will heal differently. It is your responsibility to follow all guidelines in order to achieve the best
results. Please refer to our FAQ and aftercare instructions to see if the services we offer may be
beneficial to you.